People Skills – Dealing with Difficult People and Conflict at Work

Leadership Solutions Leadership
As If Influence Mattered Leadership
As If People Mattered Leadership
As If Differences Mattered Leadership
As If Values Mattered Leadership Webinars

What Clients Say...

"To this day, I can say that I still use much of what I learned with conviction as I make strategic decisions in my role."

- MSM Support Engineering Services, General Dynamics Canada

"Excellent presentation skills. Easy to listen to, engaging and passionate! Amazing ability to draw participation from participants."

– Manager, Human Resources and Social Development Canada

"Gita, thank you for facilitating such an exceptional event. The participants had a wonderful introduction to the 'Reality Plus Experience'. As always, your efforts are greatly appreciated."

- IR Manager, Learning Tree International

"Up to date information applicable in any environment. Friendly, knowledgeable, excellent presenter. Thank you."

- QA Manager, CGI

"Excellent engagement of the group – clear, concise explanations and sensitive to the needs of the group."

- Senior Mgr CIBC

"Gita challenged us to get out of our comfort zone. This is how people shift, move and change their ways. You have mastered the subject and were extremely positive, fun and focused. Thank you."

- Senior Mgr , General Dynamics

"Excellent, easy to talk to, very knowledgeable in the subject matter and competent in every aspect. This has been one of the most valuable experiences I’ve had and would highly recommend you to our company on future offerings."

- Project Manager, Telus Mobility

"I have had the distinct pleasure of working with Gita at Learning Tree for over eight years. During this time she has demonstrated outstanding leadership."

- President of The Claremont Group

"Professional, and sensitive to other peoples needs."

- Consultant & Analyst

"This was awesome! The content and its practical value has given us a boost. Your knowledge, humor and your supportive demeanor made all the difference. I would recommend this to any organization wishing to invest in the ongoing development of their team."

- Senior Consultant, Bank of Montreal

"Our management team was skeptical at first but now they're excited because they have some key tools and the know-how to 'unleash talent'!"

- Senior Manager, ScotiaBank

"She comes highly recommended."

- Author, Consultant & Speaker

"The experience had application for immediate impact and important relevance for all of us. We are a lot more focused as a team. Thank you for all your feedback and helping us see alternative approaches."

- Director, IBM Canada

Click to read all testimonials

Leadership As If People Mattered

Have you ever seen or written an ad like this?

We are hiring for a number of management positions. Because we take our company policy very seriously, we beg you NOT to send your resume in unless...

1. You have a sense of humor.
2. People often tell you how much they like spending time with you.
3. You work harder than everyone you know.

Is the corporate world going soft? Are top executives pulling away from dispassionate analytical types in favor of the self-aware and the empathetic who connect well with others and build trust?

When it comes to leadership, do people really matter that much?

Well in all honesty ... the answer is 'Yes'!

In today’s world the person in charge is one who values her people, knows them and creates conditions and opportunities for them to succeed. Business is all about relationships.

Learn how to become the leader you’ve always wanted to work for!

This program focuses on 9 practical strategies for leadership success through powerful People Skills.

Gain a better understanding of your personal leadership capabilities

Master a proven model of effective people skills for leaders

Work with real-time work situations and challenges

Learn how to work with different thinking and communication styles

Transform conflict to collaboration when dealing with difficult people

Acknowledge your real power & engage the power and talent of Others

Foster an atmosphere of trust so your people enjoy coming to work

Gain immediate feedback and coaching on how your interactions impact others and how you can enhance your skills to get desired results

Track progress through personal follow-up and confidential advice around future interaction challenges

Program Features
In this fast-paced, intensive program participants will:

Gather feedback before the program in order to gain insight into their strengths and areas for development.

Work through real-world business situations and learn to apply the principles and strategies to those challenges.

Get feedback on your specific areas of development.

Brace yourself for a good workout!

This Program is:

Fast-paced & Solution focused.

Hands-on with real-life case scenarios and simulations.

Entirely customizable.

Designed to ensure direct transferability to on-the-job performance.

Innovative and current.

An on-line assessment tool might be used to determine your strengths and development areas before the start of the program.

Benefits To Your Organization
Your enhanced leadership skills will have a significant impact across your organization. You will be better prepared to:

Achieve your strategic goals with stronger team commitment.

Develop a high-performance culture.

Help others perform at their peak.

Create an atmosphere of open communication, trust and support.

For your sake:
We minimize lecture and 'information dumps'!
We know that people learn and remember best by working through a problem, getting feedback and reflecting on how to do better in future.
So our programs are action focused, roll-up-your-sleeve type exciting!

Principle Centered Leadership
by Stephen R. Covey (1992)

Good to Great: Why Some Companies Make the Leap... and Others Don't
by Jim Collins (2001)

Social Intelligence: The New Science of Human Relationships
Daniel Goleman (2007)

Leading Quietly
by Joseph L. Badaracco Jr. (2002)

Launching a Leadership Revolution: Mastering the Five Levels of Influence
by Chris Brady and Orrin Woodward (Paperback - Oct 21, 2008)

Managing the Unknowable: Strategic Boundaries Between Order and Chaos in Organization
(Organizations (Jossey Bass Business and Management Series)
by Ralph D. Stacey (1992)

Managing with the Wisdom of Love: Uncovering Virtue in People and Organizations
(Jossey-Bass Business and Management Series)
by Dorothy Marcic (1997)